Downloads

This is where you download CallGuide and ACE software and documentation.

    Closed

    Version independent software

      ACE clients for TouchPoint Plus

        ClosedClients for ACE 23
        ACE Admin 23.0.2
        ACE Agent 22.2.1
        ACE Pulse 21.0.1
        ClosedClients for ACE 29
          ACE Admin 26.0.2
          ACE Agent 24.0.0
          ACE Pulse 24.0.0

          ACE Voice Documents

          CallGuide Recording Security Certificates

            ClosedXBAP Certificates for NICE Engage 6.5

            Connector

              Closed3.0.0.2
              Lync2010SDK
              Closed2.0.1.0
              Lync2010SDK

              Softphone

                Closed5.10.1
                Closed5.9.2
                Closed5.5.7
                Closed

                ACE 30

                Admin

                  ClosedAdmin 30.0.1
                  Closed

                  ACE 29

                  Admin

                    ClosedAdmin 29.0.0

                    Pulse

                      ClosedPulse 29.0.0
                      Closed

                      ACE 28

                      Admin

                        ClosedAdmin 28.0.0
                        ClosedAdmin 28.0.1
                        ClosedAdmin 28.0.2
                        ClosedAdmin 28.0.3
                        ClosedAdmin 28.0.4

                        Pulse

                          ClosedPulse 28.0.0
                          ClosedPulse 28.0.1
                          Closed

                          ACE 27

                          Admin

                            ClosedAdmin 27.0.0
                            ClosedAdmin 27.0.1
                            ClosedAdmin 27.0.2
                            ClosedAdmin 27.0.3

                            AdminG1

                              ClosedAdminG1 27.0.0
                              Closed

                              ACE 26

                              Admin

                                ClosedAdmin 26.0.0
                                ClosedAdmin 26.0.1
                                ClosedAdmin 26.0.2

                                AdminG1

                                  ClosedAdminG1 26.0.0
                                  ClosedAdminG1 26.0.1
                                  ClosedAdminG1 26.0.2

                                  Interact service

                                    Closed26.0.1
                                    Closed26.0.0
                                    Closed

                                    ACE 25

                                    Admin

                                      Closed25.0.4
                                      Closed25.0.3
                                      Closed25.0.2
                                      Closed25.0.1
                                      Closed

                                      ACE 24

                                      Admin

                                        Closed24.0.4
                                        Closed24.0.3
                                        Closed24.0.1
                                        Closed24.0.0

                                        Agent

                                          Closed24.0.0

                                          Interact service

                                            Closed24.0.0

                                            Pulse

                                              Closed24.0.0
                                              Closed

                                              ACE 23

                                              Admin

                                                Closed23.0.2
                                                Closed23.0.1
                                                Closed23.0.0
                                                Closed

                                                ACE 22

                                                Admin

                                                  Closed22.0.3
                                                  Closed22.0.2
                                                  Closed22.0.1

                                                  Agent

                                                    Closed22.2.1
                                                    Closed22.2.0
                                                    Closed22.0.0
                                                    Closed

                                                    ACE 21

                                                    Admin

                                                      Closed21.0.3
                                                      Closed21.0.1
                                                      Closed21.0.0

                                                      Agent

                                                        Closed21.0.1
                                                        Closed21.0.0

                                                        Pulse

                                                          Closed21.0.1
                                                          Closed21.0.0

                                                          Report

                                                            Closed21.0.1
                                                            Closed21.0.0
                                                            Closed

                                                            ACE 20

                                                            Admin

                                                              Closed20.0.1
                                                              Closed20.0.0
                                                              Closed

                                                              ACE 19

                                                              Admin

                                                                Closed19.0.1

                                                                Agent

                                                                  Closed19.0.4
                                                                  Closed19.0.3
                                                                  Closed19.0.1
                                                                  Closed

                                                                  ACE 18

                                                                  Admin

                                                                    Closed18.0.0

                                                                    Agent

                                                                      Closed18.0.0
                                                                      Closed

                                                                      ACE 17

                                                                      Admin

                                                                        Closed17.0.2
                                                                        Closed17.0.0

                                                                        Agent

                                                                          Closed17.0.2
                                                                          Closed17.0.0

                                                                          Pulse

                                                                            Closed17.0.2
                                                                            Closed17.0.1
                                                                            Closed17.0.0

                                                                            Report

                                                                              Closed17.0.1
                                                                              Closed17.0.0
                                                                              Closed

                                                                              ACE 16

                                                                              Closed

                                                                              ACE 15

                                                                              Admin

                                                                                Closed15.0.3
                                                                                Closed15.0.2
                                                                                Closed15.0.1
                                                                                Closed

                                                                                ACE 14

                                                                                Admin

                                                                                  Closed14.0.2
                                                                                  Closed14.0.1
                                                                                  Closed14.0.0
                                                                                  Closed

                                                                                  ACE 13

                                                                                  Admin

                                                                                    Closed13.0.2
                                                                                    Closed13.0.1
                                                                                    Closed13.0.0

                                                                                    Agent

                                                                                      Closed13.0.3
                                                                                      Closed13.0.2
                                                                                      Closed13.0.1
                                                                                      Closed13.0.0

                                                                                      Pulse

                                                                                        Closed13.0.0
                                                                                        Closed

                                                                                        ACE 12

                                                                                        Admin

                                                                                          Closed12.0.1
                                                                                          Closed12.0.0

                                                                                          Agent

                                                                                            Closed12.0.2
                                                                                            Closed12.0.1
                                                                                            Closed12.0.0

                                                                                            Pulse

                                                                                              Closed12.0.0

                                                                                              Report

                                                                                                Closed12.0.1
                                                                                                Crystal Reports for .NET Framework 4.0
                                                                                                DotNetFX40
                                                                                                Closed12.0.0
                                                                                                Crystal Reports for .NET Framework 4.0
                                                                                                DotNetFX40

                                                                                                Screenpop

                                                                                                  Closed12.0.0
                                                                                                  Closed

                                                                                                  CallGuide 11

                                                                                                  Admin

                                                                                                    Closed11.1.1
                                                                                                    Closed11.1.0
                                                                                                    Closed11.0.3
                                                                                                    Closed11.0.2
                                                                                                    Closed11.0.1
                                                                                                    Closed11.0.0

                                                                                                    Agent

                                                                                                      Closed11.1.2
                                                                                                      Closed11.1.1
                                                                                                      Closed11.0.0

                                                                                                      Pulse

                                                                                                        Closed11.0.1
                                                                                                        Closed11.0.0

                                                                                                        Report

                                                                                                          Closed11.0.2
                                                                                                          Crystal Reports for .NET Framework 4.0
                                                                                                          DotNetFX40
                                                                                                          Closed11.0.1
                                                                                                          Crystal Reports for .NET Framework 4.0
                                                                                                          DotNetFX40
                                                                                                          Closed11.0.0
                                                                                                          Crystal Reports for .NET Framework 4.0
                                                                                                          DotNetFX40
                                                                                                          Closed

                                                                                                          CallGuide 10

                                                                                                          Admin

                                                                                                            Closed10.1.3
                                                                                                            Closed10.1.2

                                                                                                            Agent

                                                                                                              Closed10.1.3

                                                                                                              Pulse

                                                                                                                Closed10.0.1

                                                                                                                Report

                                                                                                                  Closed10.0.0
                                                                                                                  Crystal Reports for .NET Framework 4.0
                                                                                                                  DotNetFX40

                                                                                                                  Screenpop

                                                                                                                    Closed10.0.1

                                                                                                                    Telia ACE version 18.0. . New info since last release is highlighted. ©Telia Sverige AB.