Downloads

This is where you download CallGuide software and documentation.

Closed

Version independent software

ACE clients for TouchPoint Plus

ClosedClients for ACE 23
ACE Admin 23.0.2
ACE Agent 22.2.1
ACE Pulse 21.0.1
ClosedClients for ACE 29
    ACE Admin 26.0.2
    ACE Agent 24.0.0
    ACE Pulse 24.0.0

    ACE Voice Documents

    CallGuide Recording Security Certificates

    ClosedXBAP Certificates for NICE Engage 6.5

    Connector

    Closed3.0.0.2
    Lync2010SDK
    Closed2.0.1.0
    Lync2010SDK

    Softphone

    Closed5.10.1
    Closed5.9.2
    Closed5.5.7
    Closed

    ACE 30

    Admin

    ClosedAdmin 30.0.1
    Closed

    ACE 29

    Admin

    ClosedAdmin 29.0.0

    Pulse

    ClosedPulse 29.0.0
    Closed

    ACE 28

    Admin

    ClosedAdmin 28.0.0
    ClosedAdmin 28.0.1
    ClosedAdmin 28.0.2
    ClosedAdmin 28.0.3
    ClosedAdmin 28.0.4

    Pulse

    ClosedPulse 28.0.0
    ClosedPulse 28.0.1
    Closed

    ACE 27

    Admin

    ClosedAdmin 27.0.0
    ClosedAdmin 27.0.1
    ClosedAdmin 27.0.2
    ClosedAdmin 27.0.3

    AdminG1

    ClosedAdminG1 27.0.0
    Closed

    ACE 26

    Admin

    ClosedAdmin 26.0.0
    ClosedAdmin 26.0.1
    ClosedAdmin 26.0.2

    AdminG1

    ClosedAdminG1 26.0.0
    ClosedAdminG1 26.0.1
    ClosedAdminG1 26.0.2

    Interact service

    Closed26.0.1
    Closed26.0.0
    Closed

    ACE 25

    Admin

    Closed25.0.4
    Closed25.0.3
    Closed25.0.2
    Closed25.0.1
    Closed

    ACE 24

    Admin

    Closed24.0.4
    Closed24.0.3
    Closed24.0.1
    Closed24.0.0

    Agent

    Closed24.0.0

    Interact service

    Closed24.0.0

    Pulse

    Closed24.0.0
    Closed

    ACE 23

    Admin

    Closed23.0.2
    Closed23.0.1
    Closed23.0.0
    Closed

    ACE 22

    Admin

    Closed22.0.3
    Closed22.0.2
    Closed22.0.1

    Agent

    Closed22.2.1
    Closed22.2.0
    Closed22.0.0
    Closed

    ACE 21

    Admin

    Closed21.0.3
    Closed21.0.1
    Closed21.0.0

    Agent

    Closed21.0.1
    Closed21.0.0

    Pulse

    Closed21.0.1
    Closed21.0.0

    Report

    Closed21.0.1
    Closed21.0.0
    Closed

    ACE 20

    Admin

    Closed20.0.1
    Closed20.0.0
    Closed

    ACE 19

    Admin

    Closed19.0.1

    Agent

    Closed19.0.4
    Closed19.0.3
    Closed19.0.1
    Closed

    ACE 18

    Admin

    Closed18.0.0

    Agent

    Closed18.0.0
    Closed

    ACE 17

    Admin

    Closed17.0.2
    Closed17.0.0

    Agent

    Closed17.0.2
    Closed17.0.0

    Pulse

    Closed17.0.2
    Closed17.0.1
    Closed17.0.0

    Report

    Closed17.0.1
    Closed17.0.0
    Closed

    ACE 16

    Closed

    ACE 15

    Admin

    Closed15.0.3
    Closed15.0.2
    Closed15.0.1
    Closed

    ACE 14

    Admin

    Closed14.0.2
    Closed14.0.1
    Closed14.0.0
    Closed

    ACE 13

    Admin

    Closed13.0.2
    Closed13.0.1
    Closed13.0.0

    Agent

    Closed13.0.3
    Closed13.0.2
    Closed13.0.1
    Closed13.0.0

    Pulse

    Closed13.0.0
    Closed

    ACE 12

    Admin

    Closed12.0.1
    Closed12.0.0

    Agent

    Closed12.0.2
    Closed12.0.1
    Closed12.0.0

    Pulse

    Closed12.0.0

    Report

    Closed12.0.1
    Crystal Reports for .NET Framework 4.0
    DotNetFX40
    Closed12.0.0
    Crystal Reports for .NET Framework 4.0
    DotNetFX40

    Screenpop

    Closed12.0.0
    Closed

    CallGuide 11

    Admin

    Closed11.1.1
    Closed11.1.0
    Closed11.0.3
    Closed11.0.2
    Closed11.0.1
    Closed11.0.0

    Agent

    Closed11.1.2
    Closed11.1.1
    Closed11.0.0

    Pulse

    Closed11.0.1
    Closed11.0.0

    Report

    Closed11.0.2
    Crystal Reports for .NET Framework 4.0
    DotNetFX40
    Closed11.0.1
    Crystal Reports for .NET Framework 4.0
    DotNetFX40
    Closed11.0.0
    Crystal Reports for .NET Framework 4.0
    DotNetFX40
    Closed

    CallGuide 10

    Admin

    Closed10.1.3
    Closed10.1.2

    Agent

    Closed10.1.3

    Pulse

    Closed10.0.1

    Report

    Closed10.0.0
    Crystal Reports for .NET Framework 4.0
    DotNetFX40

    Screenpop

    Closed10.0.1