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ACE
Interact
Collections of web pages included in training
Click
ACE Interact
to open the Get Started section to the left
Basic course
Links to topics included in the course...
Before you start using ACE Interact
Log in to ACE Interact
ACE Interact application overview
Queue status
Queues and services in ACE Interact
Activate to start working
Set activity in ACE Interact
Interactions in ACE Interact
Keyboard shortcuts
ACE Interact scenarios
Handle calls, callback and campaigns
Links to topics included in the course...
Accept and end calls in ACE Interact
Basics about callback
Create callback
Accept callback record
End callback
Campaigns in ACE Interact
Handle email, chat, video and voice messages
Links to topics included in the course...
Email in ACE Interact
Chat in ACE Interact
Video in ACE Interact
Work item in ACE Interact
Voice message in ACE Interact