Before you start using ACE Interact

Before you can use ACE Interact you need:

  • a user account with affiliation to the organisation areas and/or subareas you will be working with,
  • an access role customised for agent handling incoming calls and callback from queue.

User accounts, passwords and access rights are created for you by the administrator in ACE Admin.

You also need to know:

  • the web address to ACE Interact,
  • your Extension, or phone number,
  • the Location name, i.e. a grouping name of where your extension is located.

Telia ACE version 14.0. . New info since last release is highlighted. ┬ęTelia Sverige AB.