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ACE
Admin
Collections of web pages included in training
Click
ACE Admin
to open the Get Started section to the left
Basic course
Links to topics included in the course...
ACE Admin huvudfönster
Skapa ett nytt användarkonto
Komplettera ett användarkonto
Delete a user account
Hantera lösenord och visa behörighetsroller
Security – set password and unlock account
Basics about access functions in an access role
Lägg till en anknytning
Basics about queues and waiting lists
Eskalera kontakter från en kö till en annan
Se hur samtalskontakterna styrs
Ändra talsvarets ordinarie öppettider via Admin
Template schedules for irregular opening hours
Callback records
Treatments for callback
The Callback appointment schedule window
Time intervals for Incoming calls, IVR
Set wrapup rules
Set up message for agents logging in
Send message to agents
The Thresholds for Service levels term
