ACE Survey

With ACE Survey you collect information about and measure how treatment and service were experienced. If you are new to Telia ACE, start with Log in, navigate and log out.

Basics about ACE Survey

You can successively follow up your Net Promoter Score, as well as other types of survey questions. Even the person working in the contact centre can have his personal unique feedback, seen in ACE Agent.

ACE Survey is where you design, publish and analyse the questions that are then answered per telephone and on the web. In the more detailed part of Online Help you find of how to:

• Make your own Personal settings .
• Administrate Users, i.e. Handle other users’ accounts.
• Find and anonymise data. See Search data in company.
• Handle Surveys in three different steps. See
  • Basics about designing surveys
  • Publish survey
  • Basics about Analyse

Other applications and more information

In order to use ACE Survey you also need to configure the following in ACE Admin:

• Survey related system parameters. See System parameters for interfaces.
• Your dialogue flow objects for telephony survey functions. See Dialogue flows – main window.
• Access functions. See The list of all access functions.

If you let your customers participate in surveys containing evaluation of single agents, you should also read Agent evaluation – Surveyand Evaluation of the agent’s work.

For those within Telia Company connecting ACE Survey to your contact centre solution, there are more details in document Configuration Instructions ACE Survey.