The functions opened via ACE Agent Functions menu are all described in separate sections. See links below.
In many windows you are also offered help texts, which are seen when you hold your mouse pointer over e.g. a button.
- Address book
Basics about Address book- Make call via Address book
- Administrate Address book
- Merged waiting list
Merged waiting list - Unifinder
Unifinder - Tool for operator and agent - Contact data
Contact data - My contacts
My contacts in ACE Agent - Statistics today
Statistics today - Agent status overview
- Send message
- Compose email
Compose new email - Write sms
Send sms via Unifinder - Work level
See Work Levels in support function - Login Specific queues
Login to specific queues - Schedule new contact
Schedule a new outgoing contact - Hide/Show functions area
Hide/display the support functions area - Information Guide
Basics about Information Guide - ACE Knowledge
See What is ACE Knowledge? and The agent's view. - Get voice mail
Get voice mail in ACE Agent - Interaction View
About the Interaction View function - ActivitySet an activity
- Overview personal campaign records
View your personal campaign records - Conversations
Conversations in ACE Agent - Twitter
Basics about Twitter in ACE - Agent evaluation – survey
Agent evaluation – Survey - Start co-browsing
Co-browsing – share web page - ACE Link Menu
Links directing to other pages - Quick texts
Quick texts