Customer interactions online

Agents' customer interactions

In a ACE contact centre the agents handle contacts from various online sources in the same tool, as seen in e.g. Chat in ACE Interact, Video in ACE Interact and Email in ACE Interact. Also see ACE Interact scenarios.

Follow up in real-time and statistics

The coach can monitor the current situation in the customer service as described in Basics about ACE Monitor. Also see ACE Monitor scenarios. To follow up the same data, but as statistics, see  ACE Report . Also see ACE Report scenarios.

Faq portals, chatbots, social media and surveys

Other ACE sub products assisting with your online work flows are:

Co-browsing, proactive web, chat and video clients

To help you customize your online offers use ACE Web SDK, a JavaScript library and application programming interfaces. Included in the Web SDK package is:

Detailed information is found in the Configuration Instructions ACE Web SDK document.

Telia ACE version 14.0. . New info since last release is highlighted. ©Telia Sverige AB.