Overview of Task perspective

Task perspective shows all contacts with a defined task, usually by organisation area and task. Statistics is also shown by queue and subarea (where defined).

Task statistics contains i.a.

  • Number of handled incoming calls, lost, abandoned.
  • Number of handled callback calls, lost.
  • Number of incoming emails, lost.
  • Task time, service levels.
Task perspective

The total picture is shown in Overview of all perspectives.

Work in campaigns are not registered in task statistics.

The statistics are described in Statistics terms from A to Z, where each English term is also seen together with its Swedish and Finnish equivalent.