Overview of all perspectives

Overall facts about statistics in Telia ACE:

  • The statistics are always linked to an organisation area.
  • Statistics consist of a presentation of contact types and how they are handled, as well as of agent statistics and queue statistics.
  • Contacts can be divided into those with a defined task, such as Invoices, or those without a task.
  • All contacts going via queues/waiting lists have a task type.
  • Statistics can also be linked to agent and subarea.

Statistics for campaigns is described in specific campaign statistics.

Perspective overview

The statistics are described in Statistics terms from A to Z, where each English term is also seen together with its Swedish and Finnish equivalent.