Details

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Handle customer interactions

ACE Agent - The application for agents' and operators' customer conversation.

Customer interactions online - Examples of online tools included in an ACE solution.

ACE Pulse- The application showing all status details from queues and agents.

ACE Report - The report producing tool presenting statistics from the contact centre.

ACE Survey - Get to know your customers by phone, web and sms surveys.

ACE Statistics - Terms, concepts, diagrammatic sketches and descriptions of statistics collections.

ACE Admin - Set up and administrate your contact centre.

Configuration Utility- Set network connection and storage rules for e.g. ACE Agent.

ACE Recording - Set up the recording rules and listen to the stored calls used for coaching and documentation.