ACE Admin
ACE Admin is where you set up and administrate your contact centre. If you are new to Telia ACE, start with Introduction to ACE Admin.
The main window contains a title bar, a menu bar and quick-select buttons. The title bar shows your user name preceded by company name set in System parameter tab Other.
Under The various menus in ACE Admin there are buttons for rapidly accessing the following functions:
User accounts... described in Basics about user accounts.
Users with skills and groups... described in Set users’ skills and groups.
Administrate address book... described in Basics about address books.
Locations, switches, and access codes... described in Locations, switches, and access codes window.
Extensions... described in Extensions.
Opening hours... described in Basics about Opening hours.
Routing of contacts... described in The Routing of contacts window.
Queues and waiting lists... described in Description of Queues and waiting lists window.
Schedules... described in Schedules for IVRs included in cloud service.
Send message... described in Send message to agents.
Login message... described in Set up message for agents logging in.