In ACE Interact the agent can start a video session during an ordinary chat.
See Video i ACE Interact and Chatt i ACE Interact
Working with video chat you must have the Execute video chat access function in your access role.
To use video chat the agent's workstation needs:
- A browser supporting video
- A camera
- A headset, or microphone and speakers
Setting up your public web with ACE Web SDK, the visitor can be offered to initiate a video chat directly, the same way as a regular text chat. See Customer interactions online.