Overview of Queue perspective
Queue statistics contains i.a.
- Number of received contacts, number of escalated contacts, number of handled, lost, abandoned.
- Average number of contacts in queue.
- Average queue time.
- Service level.
- Longest time in queue.
- Average number of agents logged in to the queue.
See the picture...
The total picture is shown in Overview of all perspectives.
Statistiken beskrivs i Statistics terms from A to Z, där varje engelsk term också visas tillsammans med sin motsvarighet på svenska och finska.