Overview of all perspectives

Overall facts about statistics in Telia ACE:

• The statistics are always linked to an organisation area.
• Statistics consist of a presentation of contact types and how they are handled, as well as of agent statistics and queue statistics.
• Contacts can be divided into those with a defined task, such as Invoices, or those without a task.
• All contacts going via queues/waiting lists have a task type.
• Statistics can also be linked to agent and subarea.

Statistics for campaigns is described in specific campaign statistics.

Statistiken beskrivs i Statistics terms from A to Z, där varje engelsk term också visas tillsammans med sin motsvarighet på svenska och finska.