ACE Report
ACE Report is used to follow-up of your contact centre activity back in time, which can help you make plans for the future. If you are new to Telia ACE, start with ACE Statistics.
- Look at statistics reports from various perspectives
- Create your own statistics reports
- Schedule statistics reports, i.e. create report jobs where you rule how and when reports shall be generated, distributed, and or stored.
In ACE Report a number of built-in standard reports are included, presenting statistics from various perspectives, for various media and for various areas. From given templates you select what you want to include and the look of the report. You can also easily create your own formulas.
All reports are based on the same statistical basis and the reports can be concluded at daily, weekly or monthly level. Some detailed information is given down to half hour level.
Statistical reports can be produced as files in different formats to be distributed via e-mail to one or more recipients, or be stored in an optional folder in your computer or on a file server. All reports can also be scheduled to be generated, distributed, or saved without any further manual handling. There is a log as well, where you can see how the report jobs were processed.
All above is described in separate sections on this web:
- Select the type of statistics you want. See Report picker
- Filter what is to be presented. See All about Filter settings
- Create your own reports. See All about tailored reports
- Publish your reports and/or the filters to allow others to use them. See Publish reports and filters
To fully understand the content of a report and interpret the data presented you need to study help topics, such as Definitions of concepts in statistics, Description of all statistics collections andStatistics terms from A to Z.