In the ACE Admin System parameters window Email tab functionality for incoming email is configured.
To make the system consider these configurations you require the following conditions:
- The licence key includes licence functions and licence counter for this function.
- The enableEmailSrv system parameter must be ticked.
| Short name and description | Explanation | Default value | Enabling method |
|---|---|---|---|
| agentDistrOrderEmailIncoming
Route to template waiting list before template queue (incoming email). |
The parameter makes it easier for the administrator to configure whether a contact directly routed to a certain agent is placed in the agent's personal waiting list or the agent's personal queue as first choice. Also takes care of the handling of contacts without correct routing. | Restart
Changes take effect when ACE Server is restarted. |
|
| apopDetection
Activate automatic APOP detection. |
Allows switch off of automatic APOP detection in ACE Email Server. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailAttachmentWarning
Show a warning if an email attachment is being opened in ACE Agent. |
A tick here means that a warning should be displayed if the agent tries to open an email attachment in ACE Agent. Unticked means that no warning is displayed. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailBufferMax
Maximum number of emails per entrance in ACE Server. |
An integer indicating the maximum number of emails per entrance in ACE Server. The configuration can be overridden by a customer unique code via the open System Functions Interface. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailBufferMaxActive
the maximum number of active emails per entrance in ACE Server. |
An integer specifying the maximum number of active mails per entrance allowed in ACE Server. An active email is an email that has not reached its final destination in the routing. The configuration can be overridden by a customer unique code via the open System Functions Interface. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailBufferMin
Minimum number of emails per entrance in ACE Server. |
An integer indicating when more emails are downloaded to ACE Server (per entrance). The configuration can be overridden by a customer unique code via the open System Functions Interface. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailCachememoryLimit
Size of memory cache for Email. |
An integer indicating the number of bytes that can be used for the cache of emails. | Restart
Changes take effect when ACE Server is restarted. |
|
| emailMaxAttachMBytes,
Max allowed total size for an outbound email's attachments (Mbyte). |
When an agent composes or forwards an email in ACE Agent this is refused if the total of the attachments of the email (calculated in Mbyte) is more than the configured value.
Maximum is 30 Mbyte |
Login
Changes take effect per single agent the next time the agent logs in. |
|
| emailNotReceivedDelay
Delay before button for "email not delivered" is lit (s). |
The purpose of this parameter is to stop the agent from pressing the did not arrive button to early, without having checked if the email has arrived to the client. | 60 | Login
Changes take effect per single agent the next time the agent logs in. |
| emailWhen WrongPasswordRegexp
Error message from POP3 server when logging in with incorrect password. |
The parameter contains the text sent by the POP3 server for a login with incorrect password. The parameter is used to separate the case when login fails due to wrong password from the case when log in failed due to other reasons. The parameter is intended for use in interaction with the “Logging in attempt to email account is not interrupted due to wrong password” parameter. | -ERR Bad Login | Restart
Changes take effect when ACE Server is restarted. |
| enableEmailSrv
Email active in ACE Server. |
A tick here allows email to be active in the server. Unticked means that functionality for email is turned off. Requires licence for email. |
|
Restart
Changes take effect when ACE Server is restarted. |
| enableSmtpProxy
SMTP proxy server is used. |
Shall ACE SMTP proxy server be used? |
|
Restart
Changes take effect when ACE Server is restarted. |
| maxDivFailedEmailInc
Maximum permitted failed deliveries of incoming email. |
An integer for maximum permitted number of failed deliveries of an incoming email. After this the email is terminated. | 10 | Auto
Changes take effect immediately. |
| maxNumEmailInSystem
No. emails that can be handled at a time in ACE Email Account Manager. |
The parameter protects ACE Email from performance problems (e.g. inflicted by an email attack) by limiting the number of emails that is allowed to be fetched into the ACE system as a whole. The total number of emails being active in the instances of ACE Email Server in the system can never exceed the value of this parameter.
When the number of fetched emails in ACE has passed the specified value, no more emails will be fetched until an email has been closed in ACE Agent. See Set System parameters for email for more information. |
10000 | Restart
Changes take effect when ACE Server is restarted. |
| maxNumEmailPerSrv
No. emails that can be handled at a time per individual ACE Email Server. |
Limits the number of emails that can be active in an individual instance of ACE Email Server.
Automatic answers are only sent when an email is fetched into ACE Email Server. If the parameter is set too low, the automatic answer that is to be sent to the email sender will be delayed. See Set System parameters for email for more information. |
10000 | Restart
Changes take effect when ACE Server is restarted. |
| maxParkedEmailIncoming
Max no. parked email per agent. |
If the agent manually tries to park more incoming emails than is permitted by this parameter, the operation will fail. Note that automatic parking of emails is never stopped. | 5 | Restart
Changes take effect when ACE Server is restarted. |
| outgoingMailSmtpPort1
Outgoing email ACE Agent, port number for connecting to SMTP server 1. |
Port number that SMTP server for handling outgoing email from ACE Agent listens to. | 25 | Restart
Changes take effect when ACE Server is restarted. |
| outgoingMailSmtpPort2
Outgoing email ACE Agent, port number for connecting to SMTP server 2. |
Port number that SMTP server for handling outgoing email from ACE Agent listens to.
An optional configuration providing the opportunity for redundancy and load balancing. |
25 | Restart
Changes take effect when ACE Server is restarted. |
| outgoingMailSmtpServer1
Outgoing email ACE Agent, name for SMTP server 1. |
Name of computer where SMTP server for handling outgoing email from ACE Agent is located. | Restart
Changes take effect when ACE Server is restarted. |
|
| outgoingMailSmtpServer2
Outgoing email ACE Agent, name for SMTP server 2. |
Name of computer where SMTP server for handling outgoing email from ACE Agent is located.
An optional configuration providing the opportunity for redundancy and load balancing. |
Restart
Changes take effect when ACE Server is restarted. |
|
| reconnectWhenWrongPassword
Login attempts to email account not interrupted on incorrect password. |
A tick here means that ACE Email continues trying to log in to the email account irrespective of what error message is received. Unticked means that no more login attempts are made to an email account that produces an error that is matched by the regular expression defined by the system parameter “Error message from POP3 server when logging in with incorrect password”. It is necessary to restart ACE Server in order for new login attempts to be made. |
|
Restart
Changes take effect when ACE Server is restarted. |
| rerouteTimeoutNoAcceptEmail
Time until an email not accepted by agent is re-routed (s) |
Configured in selected Organisation area.
Time (in seconds) until an email that has been delivered to an agent, but not accepted by the agent, is re-routed. |
30 | Auto
Changes take effect immediately. |
| smtpProxyPort
SMTP proxy server, port number for connecting. |
Port number used by ACE’s SMTP proxy for connections. Normally 25. Requires activation of enableSmtpProxy parameter. | 25 | Restart
Changes take effect when ACE Server is restarted. |
| smtpProxyRerouteName
SMTP proxy server, name for name translation. |
If this is set to HOSTNAME ACE’s SMTP proxy translates addresses with the format foo%bar.com@HOSTNAME to foo@bar.com before the SMTP server is contacted. Normally an empty string. Requires activation of enableSmtpProxy parameter. | Restart
Changes take effect when ACE Server is restarted. |
|
| smtpProxySmtpPort
SMTP proxy server, port number for connecting to SMTP server. |
Port number used by the SMTP server for connections. Normally 25. Requires that parameter enableSmtpProxy to be activated. | 25 | Restart
Changes take effect when ACE Server is restarted. |
| smtpProxySmtpServer
SMTP proxy server, name for SMTP-server. |
The name of the computer running the "real" SMTP server. Requires activation of enableSmtpProxy parameter. | Restart
Changes take effect when ACE Server is restarted. |
|
| timeBetweenautoReplies
Time to wait between automatic answers to the same email address (m). |
The parameter is used to prevent an infinite chain of automatic answers from arising between the sender and ACE in case the senders email server does not correctly inform that the mail is an automatic answer. If the parameter is set to e.g."1" no new automatic answer will be sent to the sender should he/she return with a new email within a minute after having received an automatic answer. | 1 | Restart
Changes take effect when ACE Server is restarted. |
| timeoutReactivateAccounts
Poll interval to POP3 Server for collecting new email (s). |
This parameter affects how often a ACE Server looks for new email. A too low value could mean that the email server is unnecessary overloaded. A too high value means that it takes longer for emails to be fetched and routed to a queue. | 60 | Restart
Changes take effect when ACE Server is restarted. |
| workItemPort
Message & Work Item Interface, TCP/IP port number when connecting. |
The port number for the open interface where external applications can create new work items. The parameter specifies the port number ACE WorkItem should be polling. If more than one server is used, they have to be placed on different computers since the same port number is used. | 14722 | Restart
Changes take effect when ACE Server is restarted. |