If the contact centre has an IVR integration for receiving voice messages these can be routed to you in the same way as a Work item in ACE Interact.
In the voice message contact card you see:
- Buttons for handling the contact. See ACE Interact main view.
- Various contact data. May include a phone number to the message originator, which you call by clicking the Make call button. The call will in the statistics be registered as an enquiry call.
- A player to listen to the message.
If you use the keyboard, you tab to the media player section of the card, using the Tab key.
Start and stop the playback with the space-bar key, increase ↑ or decrease ↓ the volume with arrow keys.