Search and call

To call a specific number open Menu | Search/Call or press f

  1. Enter a full telephone number in the search field - or choose from the search result.

    2. When searching you can filter by selecting a category

    • Under People you can e.g. choose from an  Address book or a Directory.
    • Your latest 10 contacts are available in History.
    • Numbers dialled earlier can be selected from Numbers.

    Sort by e.g. Favourites to see item marked as a favorite top of the list.

  2. Click on Make call.
  3. To clear the search field and remove any chosen filters, click on the x left of the magnifying glass .

Search to call a colleague

You can search and call a specified person, or call the first ready agent with a specific skill, serving a specific queue or belonging to a specific area.

  1. Open Menu | Search/Call or press f.
  2. Use any filtering options to the left and/or enter one or more letters in the search field.
  3. Selecting e.g. a queue, click the expand arrow to see available contact options, such as Make call.
  4. To call, click Make call or press Enter.