Before you can use ACE Interact you need:
- a user account with affiliation to the organisation areas and/or subareas you will be working with,
- an access role including access functions to handle e.g. incoming calls, callback, chat and/or email.
All is set up by the administrator in ACE Admin.
You also need to know:
- the web address to ACE Interact,
- your Extension, or phone number,
- the Location name, i.e. a grouping name of where your extension is located.