Downloads

This is where you download CallGuide and ACE software and documentation.

    Closed

    Version independent software

      ACE clients for TouchPoint Plus

        ClosedClients for ACE 23
        ACE Admin 23.0.2
        ACE Agent 22.2.1
        ACE Pulse 21.0.1
        ClosedClients for ACE 29
          ACE Admin 26.0.2
          ACE Agent 24.0.0
          ACE Pulse 24.0.0

          ACE Voice Documents

          CallGuide Recording Security Certificates

            ClosedXBAP Certificates for NICE Engage 6.5

            Connector

              Closed3.0.0.2
              Lync2010SDK
              Closed2.0.1.0
              Lync2010SDK

              Softphone

                Closed5.10.1
                Closed5.9.2
                Closed5.5.7
                Closed

                ACE 29

                Admin

                  ClosedAdmin 29.0.0

                  Pulse

                    ClosedPulse 29.0.0
                    Closed

                    ACE 28

                    Admin

                      ClosedAdmin 28.0.0
                      ClosedAdmin 28.0.1
                      ClosedAdmin 28.0.2
                      ClosedAdmin 28.0.3
                      ClosedAdmin 28.0.4

                      Pulse

                        ClosedPulse 28.0.0
                        ClosedPulse 28.0.1
                        Closed

                        ACE 27

                        Admin

                          ClosedAdmin 27.0.0
                          ClosedAdmin 27.0.1
                          ClosedAdmin 27.0.2
                          ClosedAdmin 27.0.3

                          AdminG1

                            ClosedAdminG1 27.0.0
                            Closed

                            ACE 26

                            Admin

                              ClosedAdmin 26.0.0
                              ClosedAdmin 26.0.1
                              ClosedAdmin 26.0.2

                              AdminG1

                                ClosedAdminG1 26.0.0
                                ClosedAdminG1 26.0.1
                                ClosedAdminG1 26.0.2

                                Interact service

                                  Closed26.0.1
                                  Closed26.0.0
                                  Closed

                                  ACE 25

                                  Admin

                                    Closed25.0.4
                                    Closed25.0.3
                                    Closed25.0.2
                                    Closed25.0.1
                                    Closed

                                    ACE 24

                                    Admin

                                      Closed24.0.4
                                      Closed24.0.3
                                      Closed24.0.1
                                      Closed24.0.0

                                      Agent

                                        Closed24.0.0

                                        Interact service

                                          Closed24.0.0

                                          Pulse

                                            Closed24.0.0
                                            Closed

                                            ACE 23

                                            Admin

                                              Closed23.0.2
                                              Closed23.0.1
                                              Closed23.0.0
                                              Closed

                                              ACE 22

                                              Admin

                                                Closed22.0.3
                                                Closed22.0.2
                                                Closed22.0.1

                                                Agent

                                                  Closed22.2.1
                                                  Closed22.2.0
                                                  Closed22.0.0
                                                  Closed

                                                  ACE 21

                                                  Admin

                                                    Closed21.0.3
                                                    Closed21.0.1
                                                    Closed21.0.0

                                                    Agent

                                                      Closed21.0.1
                                                      Closed21.0.0

                                                      Pulse

                                                        Closed21.0.1
                                                        Closed21.0.0

                                                        Report

                                                          Closed21.0.1
                                                          Closed21.0.0
                                                          Closed

                                                          ACE 20

                                                          Admin

                                                            Closed20.0.1
                                                            Closed20.0.0
                                                            Closed

                                                            ACE 19

                                                            Admin

                                                              Closed19.0.1

                                                              Agent

                                                                Closed19.0.4
                                                                Closed19.0.3
                                                                Closed19.0.1
                                                                Closed

                                                                ACE 18

                                                                Admin

                                                                  Closed18.0.0

                                                                  Agent

                                                                    Closed18.0.0
                                                                    Closed

                                                                    ACE 17

                                                                    Admin

                                                                      Closed17.0.2
                                                                      Closed17.0.0

                                                                      Agent

                                                                        Closed17.0.2
                                                                        Closed17.0.0

                                                                        Pulse

                                                                          Closed17.0.2
                                                                          Closed17.0.1
                                                                          Closed17.0.0

                                                                          Report

                                                                            Closed17.0.1
                                                                            Closed17.0.0
                                                                            Closed

                                                                            ACE 16

                                                                            Closed

                                                                            ACE 15

                                                                            Admin

                                                                              Closed15.0.3
                                                                              Closed15.0.2
                                                                              Closed15.0.1
                                                                              Closed

                                                                              ACE 14

                                                                              Admin

                                                                                Closed14.0.2
                                                                                Closed14.0.1
                                                                                Closed14.0.0
                                                                                Closed

                                                                                ACE 13

                                                                                Admin

                                                                                  Closed13.0.2
                                                                                  Closed13.0.1
                                                                                  Closed13.0.0

                                                                                  Agent

                                                                                    Closed13.0.3
                                                                                    Closed13.0.2
                                                                                    Closed13.0.1
                                                                                    Closed13.0.0

                                                                                    Pulse

                                                                                      Closed13.0.0
                                                                                      Closed

                                                                                      ACE 12

                                                                                      Admin

                                                                                        Closed12.0.1
                                                                                        Closed12.0.0

                                                                                        Agent

                                                                                          Closed12.0.2
                                                                                          Closed12.0.1
                                                                                          Closed12.0.0

                                                                                          Pulse

                                                                                            Closed12.0.0

                                                                                            Report

                                                                                              Closed12.0.1
                                                                                              Crystal Reports for .NET Framework 4.0
                                                                                              DotNetFX40
                                                                                              Closed12.0.0
                                                                                              Crystal Reports for .NET Framework 4.0
                                                                                              DotNetFX40

                                                                                              Screenpop

                                                                                                Closed12.0.0
                                                                                                Closed

                                                                                                CallGuide 11

                                                                                                Admin

                                                                                                  Closed11.1.1
                                                                                                  Closed11.1.0
                                                                                                  Closed11.0.3
                                                                                                  Closed11.0.2
                                                                                                  Closed11.0.1
                                                                                                  Closed11.0.0

                                                                                                  Agent

                                                                                                    Closed11.1.2
                                                                                                    Closed11.1.1
                                                                                                    Closed11.0.0

                                                                                                    Pulse

                                                                                                      Closed11.0.1
                                                                                                      Closed11.0.0

                                                                                                      Report

                                                                                                        Closed11.0.2
                                                                                                        Crystal Reports for .NET Framework 4.0
                                                                                                        DotNetFX40
                                                                                                        Closed11.0.1
                                                                                                        Crystal Reports for .NET Framework 4.0
                                                                                                        DotNetFX40
                                                                                                        Closed11.0.0
                                                                                                        Crystal Reports for .NET Framework 4.0
                                                                                                        DotNetFX40
                                                                                                        Closed

                                                                                                        CallGuide 10

                                                                                                        Admin

                                                                                                          Closed10.1.3
                                                                                                          Closed10.1.2

                                                                                                          Agent

                                                                                                            Closed10.1.3

                                                                                                            Pulse

                                                                                                              Closed10.0.1

                                                                                                              Report

                                                                                                                Closed10.0.0
                                                                                                                Crystal Reports for .NET Framework 4.0
                                                                                                                DotNetFX40

                                                                                                                Screenpop

                                                                                                                  Closed10.0.1