Downloads

This is where you download CallGuide and ACE software and documentation.

    Closed

    Version independent software

      ACE clients for TouchPoint Plus

        ClosedACE 17
        ACE Pulse 17.0.2
        ClosedACE 19
        ACE Admin 19.0.1
        ACE Agent 19.0.3
        ACE Agent 19.0.4
        ClosedClients for ACE 23
        ACE Admin 23.0.0
        ACE Admin 23.0.1
        ACE Admin 23.0.2
        ACE Agent 22.2.0
        ACE Agent 22.2.1
        ACE Pulse 21.0.1

        ACE Voice Documents

        CallGuide Recording Security Certificates

          ClosedXBAP Certificates for NICE Engage 6.5

          Connector

            Closed3.0.0.2
            Lync2010SDK
            Closed2.0.1.0
            Lync2010SDK

            Softphone

              Closed5.10.1
              Closed5.9.2
              Closed5.5.7
              Closed

              ACE 29

              Admin

                ClosedAdmin 29.0.0

                Pulse

                  ClosedPulse 29.0.0
                  Closed

                  ACE 28

                  Admin

                    ClosedAdmin 28.0.0
                    ClosedAdmin 28.0.1
                    ClosedAdmin 28.0.2
                    ClosedAdmin 28.0.3
                    ClosedAdmin 28.0.4

                    Pulse

                      ClosedPulse 28.0.0
                      ClosedPulse 28.0.1
                      Closed

                      ACE 27

                      Admin

                        ClosedAdmin 27.0.0
                        ClosedAdmin 27.0.1
                        ClosedAdmin 27.0.2
                        ClosedAdmin 27.0.3

                        AdminG1

                          ClosedAdminG1 27.0.0
                          Closed

                          ACE 26

                          Admin

                            ClosedAdmin 26.0.0
                            ClosedAdmin 26.0.1
                            ClosedAdmin 26.0.2

                            AdminG1

                              ClosedAdminG1 26.0.0
                              ClosedAdminG1 26.0.1
                              ClosedAdminG1 26.0.2

                              Interact service

                                Closed26.0.1
                                Closed26.0.0
                                Closed

                                ACE 25

                                Admin

                                  Closed25.0.4
                                  Closed25.0.3
                                  Closed25.0.2
                                  Closed25.0.1
                                  Closed

                                  ACE 24

                                  Admin

                                    Closed24.0.4
                                    Closed24.0.3
                                    Closed24.0.1
                                    Closed24.0.0

                                    Agent

                                      Closed24.0.0

                                      Interact service

                                        Closed24.0.0

                                        Pulse

                                          Closed24.0.0
                                          Closed

                                          ACE 23

                                          Admin

                                            Closed23.0.2
                                            Closed23.0.1
                                            Closed23.0.0
                                            Closed

                                            ACE 22

                                            Admin

                                              Closed22.0.3
                                              Closed22.0.2
                                              Closed22.0.1

                                              Agent

                                                Closed22.2.1
                                                Closed22.2.0
                                                Closed22.0.0
                                                Closed

                                                ACE 21

                                                Admin

                                                  Closed21.0.3
                                                  Closed21.0.1
                                                  Closed21.0.0

                                                  Agent

                                                    Closed21.0.1
                                                    Closed21.0.0

                                                    Pulse

                                                      Closed21.0.1
                                                      Closed21.0.0

                                                      Report

                                                        Closed21.0.1
                                                        Closed21.0.0
                                                        Closed

                                                        ACE 20

                                                        Admin

                                                          Closed20.0.1
                                                          Closed20.0.0
                                                          Closed

                                                          ACE 19

                                                          Admin

                                                            Closed19.0.1

                                                            Agent

                                                              Closed19.0.4
                                                              Closed19.0.3
                                                              Closed19.0.1
                                                              Closed

                                                              ACE 18

                                                              Admin

                                                                Closed18.0.0

                                                                Agent

                                                                  Closed18.0.0
                                                                  Closed

                                                                  ACE 17

                                                                  Admin

                                                                    Closed17.0.2
                                                                    Closed17.0.0

                                                                    Agent

                                                                      Closed17.0.2
                                                                      Closed17.0.0

                                                                      Pulse

                                                                        Closed17.0.2
                                                                        Closed17.0.1
                                                                        Closed17.0.0

                                                                        Report

                                                                          Closed17.0.1
                                                                          Closed17.0.0
                                                                          Closed

                                                                          ACE 16

                                                                          Closed

                                                                          ACE 15

                                                                          Admin

                                                                            Closed15.0.3
                                                                            Closed15.0.2
                                                                            Closed15.0.1
                                                                            Closed

                                                                            ACE 14

                                                                            Admin

                                                                              Closed14.0.2
                                                                              Closed14.0.1
                                                                              Closed14.0.0
                                                                              Closed

                                                                              ACE 13

                                                                              Admin

                                                                                Closed13.0.2
                                                                                Closed13.0.1
                                                                                Closed13.0.0

                                                                                Agent

                                                                                  Closed13.0.3
                                                                                  Closed13.0.2
                                                                                  Closed13.0.1
                                                                                  Closed13.0.0

                                                                                  Pulse

                                                                                    Closed13.0.0
                                                                                    Closed

                                                                                    ACE 12

                                                                                    Admin

                                                                                      Closed12.0.1
                                                                                      Closed12.0.0

                                                                                      Agent

                                                                                        Closed12.0.2
                                                                                        Closed12.0.1
                                                                                        Closed12.0.0

                                                                                        Pulse

                                                                                          Closed12.0.0

                                                                                          Report

                                                                                            Closed12.0.1
                                                                                            Crystal Reports for .NET Framework 4.0
                                                                                            DotNetFX40
                                                                                            Closed12.0.0
                                                                                            Crystal Reports for .NET Framework 4.0
                                                                                            DotNetFX40

                                                                                            Screenpop

                                                                                              Closed12.0.0
                                                                                              Closed

                                                                                              CallGuide 11

                                                                                              Admin

                                                                                                Closed11.1.1
                                                                                                Closed11.1.0
                                                                                                Closed11.0.3
                                                                                                Closed11.0.2
                                                                                                Closed11.0.1
                                                                                                Closed11.0.0

                                                                                                Agent

                                                                                                  Closed11.1.2
                                                                                                  Closed11.1.1
                                                                                                  Closed11.0.0

                                                                                                  Pulse

                                                                                                    Closed11.0.1
                                                                                                    Closed11.0.0

                                                                                                    Report

                                                                                                      Closed11.0.2
                                                                                                      Crystal Reports for .NET Framework 4.0
                                                                                                      DotNetFX40
                                                                                                      Closed11.0.1
                                                                                                      Crystal Reports for .NET Framework 4.0
                                                                                                      DotNetFX40
                                                                                                      Closed11.0.0
                                                                                                      Crystal Reports for .NET Framework 4.0
                                                                                                      DotNetFX40
                                                                                                      Closed

                                                                                                      CallGuide 10

                                                                                                      Admin

                                                                                                        Closed10.1.3
                                                                                                        Closed10.1.2

                                                                                                        Agent

                                                                                                          Closed10.1.3

                                                                                                          Pulse

                                                                                                            Closed10.0.1

                                                                                                            Report

                                                                                                              Closed10.0.0
                                                                                                              Crystal Reports for .NET Framework 4.0
                                                                                                              DotNetFX40

                                                                                                              Screenpop

                                                                                                                Closed10.0.1