Add an extension

Anyone who shall be receiving calls in ACE Agent must have a telephone extension set in ACE Admin.

To add an extension, click on in the main window or select the Media | Telephone | Extensions ... menu.

To add an extension you need the Modify location (for extensions) or Own location (for extensions) access right.
  1. Select which Organisation area the extension shall belong to.
  2. Click on the Add button to create a new row at the bottom.
  3. Select Extension location from the drop-down menu.
  4. Enter the phone numbers with the same syntax as existing numbers.
    • For single extensions, type e.g. 1100 and 1125.
    • For sequences of extensions, type e.g. 1100-1125 or 1100+25.
  5. Save with OK.