When you make a call, you may have to supply data, for example if you have called another customer service or a telephone bank. Handling calls in ACE Agent you can’t use the buttons on the telephone. Instead you to open the ACE Agent DTMF function.
DTMF is only available when a call is connected.
Activate DTMF via the main menu with the Contact handling | DTMF menu choice or with the Ctrl N shortcut or via the quick buttons in ACE Agent main window.
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Opens a keypad to use for sending tones to the phone during a call in progress. -
The button is completely grey. The function is not available at the moment.
You can also control the DTMF with the numeric pad on your keyboard, using the 0 to 9 digits.
For * asterisk use the multiplication key *
For # hash use Enter
Valid characters are 0-9, *, #. Invalid characters are filtered away by ACE.
If you are working in other Windows applications, you have the option of copying symbols from them and then paste the symbols you want to send, into the field at the bottom of the DTMF window.
You can also place your cursor in the field and use Ctrl ;V or right-click in the field and select Paste in the opened context menu.
You can also copy symbols you have sent to another Windows application by selecting them in the field, right-clicking and selecting Copy, or you can use Ctrl C.
When you have finished with the DTMF function, click on Close. The support function for DTMF is automatically closed when a call is ended.