Accept and end calls in ACE Interact
To answer a call in ACE Interact, click on Accept or press W.
To end a call in progress, click on End or press E.
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To use Assistance see Assistance - Enquire or transfer.
Park your contact to work with other contacts, from any media. Resume activates the parked contact again.
No need to touch the telephone.
A digit after the phone number means that the contact has previously been re-queued.
Here three times.
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In Client settings you can choose whether you want to hear a sound signal when a call arrives. You can also determine that calls shall be answered automatically.
- Open Menu and select Client settings.
- Select Sound signal | On / Off.
- Select Accept contacts | Manually / Directly / After delay.
- Changes are saved immediately.