Set activity for non present colleague

With operator access rights, you can in ACE Agent change your colleagues’ attendant or presence messages in a separate Activities tab in the same area as the Details tab, to the right of the search result in Unifinder.

The Activities tab is displayed and hidden with the Ctrl Alt A shortcut command.

Exactly how the Activities function is used varies depending to which UC system that is connected to your ACE solution. In most cases you can change the Activities both for a logged-out ACE agent and a user in the connected system. Differences are described per system:

Common content on Activities tab

The following details can be seen on the Activities tab:

At the left of the pane with the activity you see status in colour and symbols.
If you select an activity and the frame becomes somewhat thicker, this means that it can be changed/removed.
An activity you cannot change at all is seen with a padlock .
The activity that apply right now is seen at the top, with the times in bold.
If a stop time is passed, the text is red.
Future activities, i.e. activities with a start time that has not yet been passed, can in most cases be displayed for three days – today, tomorrow, and the day after tomorrow.
A symbol indicates regularly recurrent activities.

Future activities can only be set for one person at the time.

An activity that shall apply from now on, can be set for several agents and UC system users at the same time. Select several persons using you pointing device or the Shift and arrow keys. Should anyone in the list have a status where an activity cannot be set, you see information about this in two ways:

On the Activities tab you see an information icon next to the plus button. Move your mouse pointer over it and you see the names of the persons that cannot be given an activity.
In the Set activity window opened with the plus button you see how many and who will get the selected activity as well as how many and who will not.

Add a new activity

This is how you add a new activity:

Select the relevant person(s) in the search result.
Open the Set activity window in any of the following ways:
- In the Activities tab, click on the plus button +.
- Use the Ctrl Alt H keyboard combination.
In the Set activity window, select, in the drop-down menu are reason for the absence, such as lunch, meeting, or vacation. Which activities types you can select is configured per organisation area in ACE Admin.
Specify any Stop time, i.e. a calculated time when your colleague is supposed to be available again. For the UC systems that support future activities you can also specify a Start time.
In ACE the stop time for an activity is merely information, meaning that no automatic activation takes place when the stop time is passed. If ACE agent with an activity logs out and then logs in again, he still has the same activity. The person must log in to a work level and make himself ready. In ACE statistics for activities, the time is counted from when a specific activity is set until the activity has been removed or changed.

In some UC systems automatic removal of an activity can be done.

Enter any Comment of a maximum of 512 characters. If the connected UC system does not allow this amount of characters, such as When the UC system is CMG, the comment will be incomplete in this system.
Save with Apply.

Change or remove an Activity

Select the intended person in the search result.
Open the Set activity window in any of the following ways:
- In the Activites tab, double-click in the pane with the activities.
- Browse to it with Tab and press Return.
Change in the same way as in the 3-6 points under Add new Activity above.

To remove the activity, select the No activity radio button. Save with Apply.

Log out ACE agent via the Activities tab

If the person selected in the Unifinder search result is a logged-in ACE agent, the activity cannot be changed or set until the agent has been logged out. In the Activities tab you can use the Log out agent button to log out the user who e.g. has forgotten to log out when leaving his workplace. You can only log out one user at the time.