In order to keep the agent from clicking accidentally on a link leading to an unreliable web page, links are not click-able in the chat window in ACE Agent. The agent must make an active choice and copy a received link to the web browser in use.
Web links are, however, click-able for the customer in ACE Chat, if the link has been sent in an entry from the agent, or if it can be found in the standard phrases or information messages configured in ACE Admin.
Links supplied by the customer in a chat entry will not be click-able in the chat history in the chat client unless you have a customised implementation of a chat client.
ACE Chat Engine converts all links beginning witlh http://, https:// eller www. into html links, automatically opening them in new web windows.
HTML code can be pasted into the chats but it will be shown as pure text to the customer meaning that HTML is not interpreted or executed. Can be overridden in a customised implementation of a chat client.
- If you want the customer to just see a couple of underlined words, such as Click here, you type the link with standard syntax for html links: <a href="http://www.telia.se">Click here</a>
- If you also want the link to be opened in a separate window, you type: <a href="http://www.telia.se" target="_blank">Click here</a>