Automatic services

An automatic service is a collection of settings that are used to start and stop execution of a self service application. To start an automatic service there should be a reference to the automatic service from the dialogue flow; a routing object refer to a routing strategy that in turn could refer to an automatic service. To configure automatic services in ACE Admin, navigate the main menu to Routing | Service node configuration | Automatic services.

To access this function, you need to start ACE Admin with a one time ticket for Elevated access. You also need

the system to be set up for access to the service node,
the access function Modify dialogue flows or Own dialogue flows.

The window for configuring automatic services.

On the left side of the window you can add and delete automatic services, as well as modify their basic properties:

Name: A descriptive name of the automatic service, used as reference elsewhere in the ACE Admin user interface. This must be unique – no two services can have the same name. Also, this can be up to 50 characters long, but it is highly recommended you use far shorter names and in stead use the Description property to clarify the intended usage of the automatic service.
Description: An optional description of the automatic service. This can be up to 255 characters in length.
Estimated call time: The estimated number of seconds an average call lasts. This value is only used in case of queue to the automatic service – if this happens the value is used to estimate queue time.
Max queue time: The maximum number of seconds a call is allowed to queue to the service before queueing is aborted. This value is only used in case of queue to the automatic service – if the call is queued the queuing will be aborted after the specified time.
AS-pool: The IVR pool used to execute the automatic service. It is important that this name matches the name in the IVR.
IVR service name: The name of the IVR service that will be called.
Input parameters: The configured input parameters are listed here but edited in the rightmost part of the form.
Output parameters: The configured output parameters are listed here, but edited in the rightmost part of the form.

For the selected automatic service you can also configure:

Licences - types and max limit: The licence types that should be available for the service, and how many licences the service is allowed to use at most.
Input parameters: The call parameters to send as input to the automatic service. The order is of importance.
Output parameters: The call parameters where results from the service should be stored. The order of these is also important.