Under the Media menu choice you configure what is specific for the various media, i.e. the basic requirements for handling the various contact channels in Telia ACE; Incoming and outbound calls, email, chat, SMS, letters, faxes, and work items.
Under the Telephony menu you configure how ACE should handle the telephony related component, such as the ones described in the following topics.
- Extensions
- Extension numbers, location, PBX and net group
- The Extension locations tab
- Basics about Access codes
- The Switches for server based CTI window
- The IVR locations tab
- The IVR locations tab
- The IVR groups tab
- The Switches for server based CTI window
- Function numbers
- System parameters for Incoming calls
To make the various settings you need to study the terms related to telephony, on this web.