This list is for those working with the keyboard’s F, Ctrl, ↑ and Alt keys.
Also see As operator in Agent, use the numerical keypad.
| Short keys (Function keys) | Action |
|---|---|
| F1 | Help. Opens the online help. |
| F2 | Answer. |
| F3 | End call. |
| F4 | Make call.* Can not be used in Light Mode |
| F5 | Enquiry. |
| F6 | Pause. |
| F7 | Activate. |
| F8 | Mute on/off. |
| F10 | Accept. |
| F11 | Close email. |
| F11 | Open feedback menu. |
| F12 |
Never arrived. |
| Short keys (Ctrl + Letter keys) | Action |
|---|---|
| Ctrl A | Select all text. |
| Ctrl B | Bold. |
| Ctrl C | Copy selected text. |
| Ctrl D | Refuse call. |
| Ctrl E | Open Send message or Unifinder. |
| Ctrl F | Find. |
| Ctrl G | Alternate.* Can not be used in Light Mode |
| Ctrl H | Conference.* Can not be used in Light Mode |
| Ctrl I | Italic. |
| Ctrl K | My contacts. |
| Ctrl L |
Schedule new contact. |
| Ctrl M |
Open main menu. |
| Ctrl N | DTMF. |
| Ctrl O | About... |
| Ctrl P | Print. |
| Ctrl Q | View/update queue status. |
| Ctrl R | Retrieve.* Can not be used in Light Mode |
| Ctrl S | Save. |
| Ctrl T | Administrate address book. |
| Ctrl U | Underline. |
| Ctrl V | Paste selected text. |
| Ctrl W | Work level. |
| Ctrl X | Cut selected text. |
| Ctrl Y | Show/hide support function areas. |
| Ctrl Z | Undo. |
| Short keys (Ctrl + Shift + Letter keys) | Action |
|---|---|
| Ctrl Shift A | Feedback "Answering machine". |
| Ctrl Shift B | Feedback "Busy". |
| Ctrl Shift C | Open Parked chats menu. |
| Ctrl Shift D | Contact data. |
| Ctrl Shift E | Return later. |
| Ctrl Shift F | Transfer.* Can not be used in Light Mode |
| Ctrl Shift G | Open Information Guide. |
| Ctrl Shift H | Open Presence support function. |
| Ctrl Shift I | Open Presence menu. |
| Ctrl Shift J | Toggle between Agent and Chat window. |
| Ctrl Shift K |
Agent Status Overview. |
| Ctrl Shift L |
Feedback "Re-establish later". |
| Ctrl Shift M | Compose email. |
| Ctrl Shift N | Feedback "No answer". |
| Ctrl Shift O | Open Settings. |
| Ctrl Shift P | Park contact. |
| Ctrl Shift Q | Hide queue status. |
| Ctrl Shift R | Start recording. |
| Ctrl Shift S | Stop recording. |
| Ctrl Shift T | Create SMS. |
| Ctrl Shift U | Open Statistics today. |
| Ctrl Shift V | Open Interaction View. |
| Ctrl Shift W | Associate.* Can not be used in Light Mode |
| Ctrl Shift W | Open login specific queues. |
| Ctrl Shift Y | Open Overview personal campaign records. |
| Ctrl Shift Z | Open Call via address book. |
| Short keys (Ctrl + other keys) | Action |
|---|---|
| Ctrl F4 | Close support function. |
| Ctrl F5 | Update status. |
| Ctrl Del | Clear search field in Unifinder. |
| Ctrl + | In Unifinder, add detail search filed Zoom in campaign records. |
| Ctrl - | In Unifinder, remove detail search filed Zoom out campaign records. |
| Ctrl 0 | View all campaign records. |
| Ctrl Return | Line break in text field. |
| Ctrl Tab | Jump to next tab. |
| Ctrl Alt A | In Unifinder, show/hide/activate activities tab. |
| Ctrl Alt C | Switch to chat window. |
| Ctrl Alt D |
In Unifinder, open detail search field. |
| Ctrl Alt F |
Open Unifinder with focus in master search field. |
| Ctrl Alt H | In Unifinder, open window to set/change/remove activity. |
| Ctrl Alt I | In Unifinder, open operator information |
| Ctrl Alt M | Switch to Agent main window. |
| Ctrl Alt Q | Open Quick texts. |
| Ctrl Alt R | Open Mail reply. |
| Ctrl Alt S | Send an email and close Mail reply. |
| Ctrl Alt V | In Unifinder, open call forwarding tab.* Can not be used in Light Mode |
| Ctrl Alt W | Open Login specific queues. |
| Ctrl Alt X | In Unifinder, show/hide/activate detail information tab. |
| Ctrl Alt 1...X | In Unifinder, search phonetically the same as in name column number X. |
| Ctrl 1...4 | Jump to position 1, 2, 3 or 4 in support functions area and chat window. |
| Short keys (Alt + other keys) | Action |
|---|---|
| Alt 1...9 | In Unifinder, jump to detail search field 1 to 9. |
| Alt ↑ | In Unifinder, jump from search field to search result. |
| Alt ↓ | In Unifinder, jump to main search field. |
| Alt V | In Unifinder, transfer a call to the selected Touchpoint Plus users' voicemail.* Can not be used in Light Mode |
| Alt W | Open the work level drop-down menu. |