For all users of ACE Voice.
Handle settings for your voicemail:
- Log in to ACE Voice Web
- In Admin view or User view, go to Services | Voicemail settings.
- Make settings such as e.g.:
- Include presence activity as part of the greeting
- Do you want to have your activity information to be read to the person calling?
- If yes, it is also possible to set whether the accumulated and time of several continuous activities shall be read.
- "For personal assistance, press 1" option provided as part of the greeting
- Shall the person calling be given the option of being redirected to a human operator?
- If yes, pick the personal assistance telephone number from the list.
- Notify new messages...
- Do you want notification when new messages has arrived?
- Via SMS and/or email?
- For email Yes, attach message will attached the voicemail message as a separate file.
- Should callers be allowed to leave messages?
- If yes, the person calling is allowed to record a voicemail when the greeting / activity has been presented.
- If no, voicemails will still be received if the called person lack recorded personal greeting.
Also see Handle voicemail via ACE Softphone and Handle voicemail via desktop phone.