Search and call
To call a specific number open Menu | Search/Call or press f
- Enter a full telephone number in the search field - or choose from the search result.
- Under People you can e.g. choose from an
Address book or a
Directory.
- Your latest 10 contacts are available in
History.
- Numbers dialled earlier can be selected from
Numbers.
- Click on Make call.
- To clear the search field and remove any chosen filters, click on x left of magnifying glass
.
When searching you can filter by selecting a category
Sort by e.g. Favourites to see item marked as a favorite top of the list.
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Search to call a colleague
You can search and call a specified persont, or call the first ready agent with a specific skill, serving a specific queue or belonging to a specific area.
- Open Menu | Search/Call or press f.
- Use any filtering options to the left and/or enter one or more letters in the search field.
- Selecting e.g. a queue, click the expand arrow
to see available contact options, such as Make call.
- To call, click Make call or press Enter.
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