Accept and end calls in ACE Interact

To answer a call in ACE Interact, click on Accept or press w.

To end a call in progress, click on End or press e.

To use Assistance see Assistance - Enquire or transfer.

Park your contact to work with other contacts, from any media. Resume activates the parked contact again.

No need to touch the telephone.

A digit after the phone number means that the contact has previously been re-queued.

Here three times.

In Client settings you can choose whether you want to hear a sound signal when a call arrives. You can also determine that calls shall be answered automatically.

Open Menu and select Client settings.
Select Sound signal | On / Off.
Select Accept contacts | Manually / Directly / After delay.
Changes are saved immediately.