Overview of Person tab in Unifinder

Unifinder has two tabs, Skill and Person. Which of the tabs that is on top when you open Unifinder, depends on where you closed the last time.

You see different quantities of content, depending on which UC system that is connected to your ACE solution, what your access rights are, and whether Unifinder’s various flexible fields are collapsed or expanded.

On the overview picture below you see ACE Agent. The Unifinder support function is maximized, with the Person tab at top. Since the logged-in user has operator access rights, you see operator functions such as operator customised call information as well as tabs to set activities and to view operator information for found people. As the connected UC system in this example is CMG, there are fields for detail search and the found person has more than one activity.

Main search field Enter characters to search or a number to make a call.

Operator suited call information Call type, facts about the caller, and details about the found person.

UC system unique choices such as.

Pick one company’s directory to search in
Search name phonetically
See more or fewer detail search fields

See details and change user’s Activity and Log out agent

Various tools, such as

Make call directly from Address books
Clear all before new search
Select Favourite number

Search result Select the person to be contacted etc.

Concealable tab for Operator information

Click on links to make call directly or to compose email to shown address

Enter text and send as

internal message
SMS
email

Handle calls

Select among numbers
Make call
Call through
Make enquiry
Connect
Direct transfer