ACE Co-browsing is when the agent shares web pages with the customer.
- Remotely demonstrate details on your web pages
- Write in the customers’ web forms
- Direct the customers to other web pages
For details see Co-browsing – share web page.
The online functions involve ACE Web SDK, a JavaScript library and application programming interfaces, and are administrated in ACE Admin.
To activate functions in agent application you need a Agent – co-browsing licence and the Execute co-browsing access function.
For more detailed information regarding the client side of the co-browsing functions, see the document Configuration Instructions ACE Web SDK.
How to configure the co-browsing functions on the server side is described in the document Configuration Instructions ACE Co-browsing.
The values to be supplied in ACE Admin, is found in System parameters for interfaces.