Add and delete a chat entrance

To add a new chat entrance in ACE Admin, open the Chat entrances window found under the Media menu.

Use any of the standard methods to add an item to a table in ACE Admin.
Then enter the name of the entrance.
Select a chat engine the entrance is to be deployed at.
If you want the chat entrance to be active, i.e. available for chat in the company's web pages, tick the Active checkbox.
Click on OK to save and close the window.

Each new entrance added, can then be seen in The Entrances, menu choices and task types window under the Routing menu.

When a new chat entrance has been configured in ACE Admin, Telia Company still has to take certain actions in ACE Chat Engine before the entrance can be used.

Copy a chat entrance

If you want a new chat entrance to use the same values as those of an existing entrance, you simply click the Duplicate button and enter the name of the entrance. You then save, using the OK button, as in the section above.

Change information for a chat entrance

The name of a created entrance cannot be changed. The only exception is if you have not yet saved with OK. To change a name before you have saved, you select the name in question in the list, right click to open the context menu, and then select Edit.

All changes will appear in blue text until you have clicked on OK to save.

Remove a chat entrance

To remove a chat entrance you select it in the table, and use any of the standard methods to delete an item in a table in ACE Admin.