Schedules – main window

Opening hours for ACE IVR VCC and in ACE IVR Gateway are set in the Schedules window, found under the Routing | Schedules... menu.

All changes are made via the same main window, in different windows opening up depending on what you choose to define.

Create a new schedule with the New... button.

Select the schedule you want to look at, change, or remove.

Open the Schedule details window to change the name of a schedule and to specify new area affiliation.

Filter for organisation area rules which schedules you can pick. The None option means that you only see global schedules.

This is where you see the opening hours for a standard week. Select and click on a time period to open the Edit opening hours box.

Exception date is connected to a Template day You can change the opening hours for your selected template day.

Via the Template days... button you can add, change the name of, or remove template days

To see where the schedule is used in the dialogue flow, click the Show usage... button.

The times and weekdays you pick to be Open or Closed in the Edit opening hours box apply regardless of the time period you selected earlier.

In this part of the window you see existing exception dates. The Add... button opens a calendar, where you can connect a new date to an existing template day.

Select area

In the Schedules window you always start by selecting organisation area, and subarea, if any, from the drop-down lists at the top.

If it is a global schedule that shall apply to all areas in your entire ACE system, you select [None] in the Organisation area drop-down menu.

To see global schedules you require Own global schedules, or Modify global schedules in your access role. To handle your own organisation area's schedule you only need Own schedules, or Modify schedules in your access role.

In the Subarea drop-down list you see the subareas in the organisation area that you have the access right to, as well as the [All] and [Without subarea] options.

If you select [All] you can see the schedules included in your selected organisation areas but also those affiliated to the selected organisation area but also affiliated to one or some subareas. [All] also presents the schedules that are not affiliated to a subarea. You select [Without subarea] if the schedule you are looking for, exists in your selected organisation area, but is not affiliated to any of its subareas. Subarea is not available if you have selected [None] as Organisation area or if there are no subareas in your selected organisation area.

Add schedule

To create a new schedule, you start by clicking on the New... button beneath the Schedule drop-down menu in the Schedules window.

To add a schedule you require at least one of the access functions for schedules.

In the opened Schedule details window, you first specify a unique name for the schedule. The organisation area, and subarea, if any, you have selected in the previous window is already entered, but you can change that. Then pick another organisation area from the drop-down menu and select a subarea by ticking it in the Available box. Then click on the arrow pointing to the right. To undo a selected subarea, you select the subarea in the Selected box and click on the arrow pointing to the left. Save with OK.

In the empty schedule created, you use your mouse pointer to select the days of the week to be included in the schedule. When you have selected the area, the Edit opening hours window will open.

Specify and change opening hours for standard week

You can change the opening hours in a schedule, for one day, or for several days at the time. Select a time period in the schedule you picked. In the opened Edit opening hours window you enter the required.

To enter a schedule you require at least one of the access functions for schedules.

The times and weekdays you pick in the Edit opening hours box apply - regardless of the time period you selected earlier.

First tick whether you want the selected time period to be open or closed.

Then you select start and stop time in the From time, and To time drop-down menus.

Tick the weekdays to be included in the schedule and click on OK.

A schedule is divided into 30-minute blocks, and it could be difficult to see the exact times for opening and closing from a picture. If you move your mouse pointer over a block, a weekday in the schedule, you see the opening hours for that entire day in a help text box.

Schedule details – schedule names and access areas

To add a schedule you require at least one of the access functions for schedules.

With the Details... button beneath the Schedule drop-down menu, you open the Schedule details window, where you can change the name of a schedule. The name must be unique. You can also change affiliation area for the schedule, depending on your access role, your access areas, and provided no illicit references to template days are created. In other words, you can change the affiliation area of the schedule to another organisation area, with or without subareas, or [None] if you want this schedule to be system global.

Remove schedule

A selected schedule can be removed by your clicking on the Delete button below the Schedule drop-down menu. The selected schedule is erased and the next, or previous, schedule is seen in the Schedule drop-down menu. If the schedule is in use, if there are dialogue objects referring to this schedule, you will be informed that the schedule cannot be removed. Removing a schedule does not automatically result in template days being removed; however, references may vanish.

To remove a schedule you require Own schedules and/or Own global schedules in your access role.