In the ACE Admin Campaigns window, and in ACE Pulse Campaign progress, a campaign can be seen with the following four statuses, and icons. Used terms below are described in Create a new campaign.
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Started - Normal status for a campaign in progress.
A started campaign can be limited or stopped as well as changed. -
Stopped - A temporary stop for outbound calls for campaign records.
All outgoing calls for campaign records in the campaign are temporarily stopped. Personal campaign records are stopped as well.
A stopped campaign can be started, limited or ended as well as changed. In addition to manual or timed stop, the stop cause could be that a dial intermission is in progress. A stop can also occur if priority schedules are used to prioritize specific categories of campaign records. When the priorities for a number of records are being changed, the campaign till be temporarily out of order.
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Limited - Outbound calls for general campaign records in the campaign are temporarily stopped. Personal campaign records can however still be called.
A limited campaign can be stopped or started as well as changed. If the limitation is due to dial intermission the status can be changed by reconfiguring the time frames for the dial intermission.
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Ended - The campaign has been terminated and cannot be restarted. Remaining personal campaign records that have not been completely handled cannot be called. Ended campaign queues/waiting lists are shown as long as there is an agent logged in to the queue/waiting list/dialer campaign
An ended campaign can be removed but cannot be edited.
A status change has immediate impact, also for already logged-in agents. The only condition is that the campaign must have been created before the agents logged in.