Configure Agent Interface – JSAPI

Agent Interface – JSAPI is a JavaScript interface that enables interaction between a web based system andACE Interact. You can e.g. accept or end an ACE Interact contact while working in your CRM system.

For security reasons, only trusted origins are allowed to use the interface. The Agent Interface – JSAPI window is where you configure the list of allowed origins.

To use the interface you need the Agent Interface license, and to configure the whitelist in ACE Admin, you need the access function Modify Agent Interface - JSAPI in your role.

For more information, see the document InterfaceSpecification Agent Interface - JSAPI.docx.

In the edit box Script-URL you can specify a URL to a custom script that will start automatically in ACE Interact.

In some cases the web based system will omit the origin header in it's data request, e.g. when the calling application is on the same domain as the API server. To allow this, tick the Allow missing origin check-box.