The Agents window is opened through the View | Agents menu choice or by the 
quick-select button. Agents is also opened from other windows, where you can see this button, e.g. in the Queues and waiting lists window.
- See realtime information about all agents in different overview views.
- See information about a selected agent.
- Log out a selected agent.
- Change and/or remove a logged out agent’s activity.
The window is available in View organisation area, View subarea and View my my subareas. That is, if you have selected View my organisation areas you cannot see agent information.
In the File | Settings window you choose whether the data is to be manually or automatically updated. See ACE Pulse.