This is a simplified sketch of ACE Agent, the Unifinder support function and the Person tab.
Each digit represents an area with specific functions, described below.
- Information about calls and searched party. See Call information for operators.
- Search fields where you enter letters or digits. See Search for a person via Unifinder.
- Search result where you see data about the found person.
- See more details for selected person. In the Activity tab you can change the person’s absence information and log out agent. See As operator, set activity for an agent.
- See and write operator information for selected person. See Enter operator information in Unifinder.
- Write and send various kinds of messages. See Send message, sms, and email via Unifinder and Use Quick texts #.
- Telephony functions for call handling. See Make call via ACE Agent Unifinder.