Select buttons for the most used function

The six smaller buttons to the right in the ACE Agent main window can be used for the functions you want to open quickly.

1. Right-click on a small button to open a menu.
2. In this menu, click on the function you want the specific button to have.
3. The menu is automatically closed and you see the icon you selected on your button.

All functions are described in separate sections in this manual.

• DTMF functionality via keypad
• Handle call recording
• Co-browsing – share web page
• Mute during enquiry call
• Get voice mail in ACE Agent
• Compose new email
• Make call via address book
• Unifinder - Tool for operator and agent
• Schedule a new outgoing contact