Search and call

To call a specific number open Menu | Search/Call or press f

1. Enter the full telephone number in the search field or click on the number in the search result.

Filter by selecting a category

• Your latest 10 contacts are available in History.
• Numbers dialled earlier can be selected from Numbers.
• Any item marked as a favourite is found on top by using Favourites.
• Selects number from an Address book record.
2. Click on Make call.
3. To clear the search field and remove any chosen filters, click on x left of magnifying glass .

Search to call a colleague

You can search and call a specified agent, or call the first ready agent with a specific skill, serving a specific queue or belonging to a specific area.

1. Open Menu | Search/Call or press f.
2. Use any filtering options to the left and/or enter one or more letters in the search field.
3. Selecting e.g. a queue, click the expand arrow to see available contact options, such as Make call.
4. To call, click Make call or press Enter.