Settings for Light Mode users

When you use ACE Agent or ACE Interact in Light mode

1. calls are routed to you in the same way as any other contact
2. telephony functions are unavailable on the computer
3. the actual calls are handled on your telephone

See Basics about working in Light mode and Handle phone calls in Light Mode

For best Light mode performance you specifically need to check the following Client settings.

• Answer/accept contact automatically
  Means that you do not have to click on any button in the Agent application to answer an incoming call or to accept an outgoing call. Just answer in your phone.
• Time limited pause
  If the call isn’t answered for some reason, your status in ACE will automatically change to Paused. You can choose whether the pause is to be time limited or if you want to click the Ready button in the application.

See Client settings in ACE Agent.