This is an agent portal example...
The portal consists of the following parts.
- A list of guides, i.e. questions with answers, divided into various categories.
- An easily navigated structure, where menus etc. are automatically adapted to web browser size.
- A search box for free text search.
- An area for messages from the administrator.
- Flags to choose language for the guide texts.
- Formulas the agent can fill in, to be sent automatically as emails. Such as with
- comments, to the administrator,
- orders lists, to the shop,
- request for assistance, to the support unit.
- A question may lead to supplementary questions, where different reply options lead on to different answers.
- Answers can be given in different versions, on different tabs, such as Official and Internal.
- The same answer can also be presented in short, e.g. to be used in sms or Facebook posts.
- Yes and No buttons to provide feedback for whether an answer has filled the requirement.
- One column for news and links.