Title bar displays the name of the CallGuide installation or server as well as the user name of the current user.
Quick-select buttons Open overview windows from the View menu choice. If you place your mouse pointer over a quick-select button, you see the name of the window in a help text.
Minimize When you minimize the main window other open windows in CallGuide Pulse are minimised as well. You cannot minimize if a dialogue is open.
Status bar displays whether the user is logged in and which CallGuide server the application is connected to.
Area view Always first select an Area view and any belonging Organisation area and/or Subarea. Depending on your access rights, one or more of the following alternatives are available in the drop-down list.
View my organisation areas
If you have access rights to several organisation areas you can, in a limited selection of overview windows, see collected information for your entire CallGuide solution.
View organisation area
After choosing an organisation area you can open several different windows with information about the area. As CallGuide remembers which windows you have opened you can shift to another area, open required windows, and thereafter have one set of windows per area.
View my subareas
Displays information about the subareas you have access to in the chosenorganisation area. You see the same windows as inView subarea, with summarized information about all the subareas included in a your access areas.
View subarea
Narrow down the view to a specific subarea. You first have to choose the organisation area in which the subarea is located. Open windows for one subarea at the time, and alternate between them, as described for organisation area above. When you switch to a new area, all windows for the previous area will be hidden automatically.
Organisation area Select area name depending of chosen view described above.
Subarea Select area name depending of chosen view described above.
File menu
File | Change password
is where you can change your current CallGuide password.
File | Settings
is where you set
Updating interval, i.e. the time interval at which CallGuide Pulse updates the real time information in the windows. Recommended value is 30-60 seconds. If the value is on the low side, for example just 10 seconds, there is a risk that the updating will take place so often that it loads the network or the system too much.
Update method for the Agent window. Choose whether the Agent window is to be manually or automatically updated.
File | Exit
is one possible way to log out and close the application.
View menu
View menu holds the menu choices opening up the same windows you can open via the quick-select buttons in the main window for CallGuide Pulse: All described in separate sections.
Tools menu only contains the Send message function where you can send messages to all or selected CallGuide Agent users. The message is sent only to the agents logged in at the moment.
You can send messages with selections made per organisation area, subarea, group, skill, or to individual agents.
Help menu
Help | About
displays a window containing information about which version of CallGuide Pulse is being used.
Help | Help F1
opens the on-line help (this one!) where you can read all about CallGuide Pulse and other CallGuide applications.
Queue table
See Current situation
Basics about Today window
Basics about the Agents window
The Inspector window
Basics about Monitor – Slide show
Connection Endpoints - See number of clients in use
Client connections - See who is logged in
The Campaign progress window
Basics about Realtime curves
CTI Engines and Links
Proactive Web
Task types
Basics about queues and waiting lists in Pulse
